Privacy Policy

Dent Buster Auto Body & Collision (“Dent Buster,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website, request an estimate, request accident assistance, or otherwise communicate with us.

Information We Collect

We may collect information that you voluntarily provide to us, including:

• Name
• Telephone number
• Email address
• Preferred method of contact
• Vehicle year, make, and model
• Vehicle damage and repair information
• Insurance company and claim information
• Accident or incident details
• Information regarding whether your vehicle is drivable or requires towing assistance
• Photographs, documents, and other files you upload
• Messages or other information you submit through our website

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, referring website, pages visited, and general website usage information.

How We Use Your Information

We may use the information we collect to:

• Respond to estimate and accident assistance requests
• Contact you regarding your inquiry
• Evaluate your vehicle repair needs
• Schedule inspections, estimates, or repairs
• Assist with towing arrangements when requested
• Communicate with you regarding collision repairs and related services
• Maintain customer and service records
• Improve our website and customer experience
• Protect against fraudulent or unauthorized activity
• Comply with applicable legal obligations

Calls, Text Messages and Emails

If you provide your contact information and consent to communications, Dent Buster Auto Body & Collision may contact you regarding your request by telephone, text message, or email.

Message and data rates may apply. Message frequency may vary.

You may opt out of text messages at any time by replying STOP. You may request assistance by replying HELP or contacting us directly.

Consent to receive marketing communications is not a condition of purchasing goods or services.

Mobile information will not be sold or shared with third parties for their own marketing or promotional purposes.

We may share information with service providers that assist us in delivering communications and operating our business, but only as reasonably necessary to provide those services.

Photos and Uploaded Information

If you upload photographs of your vehicle or other documents through our website, we may use those materials to evaluate your repair needs, respond to your request, prepare for an inspection, or assist in providing services.

Please avoid uploading unnecessary sensitive personal information.

Insurance Information

If you provide insurance carrier or claim information, we may use that information in connection with your collision repair inquiry or services.

We do not sell your insurance or claim information to third parties for marketing purposes.

How We Share Information

We do not sell your personal information.

We may disclose information when reasonably necessary to:

• Provide services you request
• Work with vendors and service providers that support our business
• Facilitate towing or other requested services
• Protect our legal rights or the safety of others
• Comply with a law, regulation, court order, or other legal requirement
• Complete a business transaction such as a merger, acquisition, or transfer of assets

Service providers are permitted to use information only as necessary to perform services on our behalf, subject to applicable agreements and law.

Cookies and Website Technologies

Our website may use cookies, analytics tools, tracking technologies, or similar technologies to understand website usage, improve performance, measure advertising effectiveness, and provide a better user experience.

Your browser may allow you to block or delete cookies. Some website functionality may be affected if cookies are disabled.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Data Retention

We may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain appropriate business records, resolve disputes, and comply with legal obligations.

Your Choices

You may contact us to request that we update or correct certain personal information you have provided.

You may also request to stop receiving promotional communications from us. Transactional or service-related communications may still be sent when necessary to respond to an active request or provide services.

Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 through our website.

Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party technology and service providers.

Their privacy practices are governed by their own policies, and Dent Buster is not responsible for the privacy practices of third parties.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Dent Buster Auto Body & Collision
5 Gear Ave
Lindenhurst, NY 11757
Phone: 631-991-3033